About Us
1. Company details. Warner (1870) Limited (company number 12024016) (we and us) is a company registered in England and Wales and our registered office is at Unit B4, Stuart Road, Altrincham Business Park, Altrincham, WA14 5GJ. Our VAT number is GB327034133. We operate the website www.warner-house.com (Website).
2. Contacting us. To contact us telephone our customer service team at 0330 055 2995 or email customercare@warner-house.com.
The contract between us
1. By placing an order through the Website, you warrant that:
2. You are legally capable of entering into binding contracts; and
3. You are at least 18 years old.
4. Our acceptance of your order will be when we send your order confirmation by email, at which point the contract between you and us will come into existence (Contract).
5. If we are unable to supply you with the products (Products) for any reason (for example, if the Product is out of stock or we have not received payment from you) we will inform you of this by email and we will not process and/or accept your order. If you have already paid for the Products, we will make all efforts to refund you the full amount (including any delivery costs charged) within 30 days.
Price
1. The prices payable for the Products that you order are as set out in our Website. The price includes VAT (where applicable) at the current rate chargeable in the UK for the time being.
2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
3. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the Website system. However, please see section 3.5 for what happens if we discover an error in the price of Products you ordered.
4. The price of the Products does not include delivery charges, which may be payable by you depending on the value of your order and your delivery location. Our delivery charges (if applicable) are as advised to you during the check-out process before you confirm your order or can be found on our Delivery information page. The total cost of your order will be set out on the checkout page of the Website.
5. We sell many Products through our Website. It is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions.
Our Products
1. The images of the Products on our Website are for illustrative purposes only and we would recommend that you order a sample to get an accurate reflection of the colour. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The colour of your Products may vary slightly from those images.
2. We use all endeavours to ensure that imagery on our Website and available samples reflect as accurately as possible the final Product. Although we have made every effort to be as accurate as possible because our Products involve bespoke materials with natural and unique characteristics, all sizes, weights, capacities, dimensions and measurements indicated on our Website have a 3% tolerance.
3. The packaging of your Products may vary from that shown on images on our Website.
4. We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirement.
How to pay
1. You can pay for the Products using all major debit card and credit cards, via PayPal, Bank transfer or Warner House Gift Cards.
2. Payment for the Products and all applicable delivery charges is in advance, and we will take payment from you at the point that you submit the order on our Website. If you are ordering by phone or email, we will send you an order confirmation enclosing a link directing you to pay. For the avoidance of doubt, we will not accept your order until payment has been made by you.
Warner House Gift Cards

For use of Warner House Gift Cards, please click here.
Right for you to cancel your contract
1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your contract with us for the Products you order, and obtain a full refund, if you notify us that you wish to cancel no later than 14 days from the date you receive the ordered Products. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
2. If you have received the Products before you cancel your contract then you must send the Products back to our contact address within 14 days of cancelling your order. If you cancel your contract but we have already processed the Products for delivery you must not unpack the Products when they are received by you and you must send the Products back to us at our contact address.
3. We will refund any return delivery costs you have incurred once the Products have been received by us although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. We may make a deduction from the amount refunded to you if the Products have been used, parts are missing or the Products or their packaging have been damaged.
4. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the Products in question are returned by you and received by us in the condition they were in when delivered to you.
5. You will not be able to cancel if the Product(s) (i) have become mixed inseparably with other items after their delivery or (ii) are bespoke in nature and has been made to your individual specification and/or requirements. Please note that such products described in (ii) apply to most of the products that we sell as a business, meaning that you will not be entitled to cancel, including:
  1. wallpaper (printed to order);
  2. fabric (cut to order);
  3. furniture (to the extent that such pieces are made to order);
  4. trimmings (cut to order);
  5. paint (to the extent that it has been produced exclusively for you);
  6. curtains and blinds (manufacturing specifically to your measurements); and
  7. lampshades (made to your order).
Returns
1. Apart from those set out in section 8.2 below, you will be able to return the Products within 14 days of receipt. To return the Products, our returns policy can be found here. You must email us at customercare@warner-house.com or contact our customer care team by telephone on 0330 055 2995 (during weekdays between 9.00-17.00) or by post to Unit B4, Stuart Road, Altrincham Business Park, Altrincham, WA14 5GJ. If you are emailing us or writing to us please include details of your order to help us to identify it (including your order number, your full name and your email address).
2. You will not be able to return the following Products:
  1. those described in section 7.5; and
  2. any Products which become mixed inseparably with other items after their delivery.
Cancellation by us
1. We reserve the right to cancel the contract between us if:
  1. we have insufficient stock to deliver the Products you have ordered;
  2. we do not deliver to your area; or
  3. one or more of the Products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2. If we cancel your contract we will notify you by email and will refund any payment taken by us to the credit card or debit card, that you used to pay for the Products with, as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of products to you
1. We will deliver the Products ordered by you to the address you give us for delivery at the time you make your order.
2. An estimate delivery timeframe for each of our products is given on the individual product pages on our website. Further delivery information can be found here. Once the Products have been dispatched, you will receive an email from us or our nominated courier enclosing a tracking link and number in order for you to track your delivery. Delivery timeframes are not binding and are provided as estimate only. Therefore the delivery timeframes cannot be relied upon as the guaranteed date of delivery. Occasionally our delivery to you may be affected by an Event Outside Our Control. See section 16 for our responsibilities when this happens.
3. Please note that any Products that are made to order for you (for example curtains, blinds and furniture) have longer delivery timeframes due to our lead times on these products.
4. You must make sure there is sufficient and safe access for delivery of the Products (including furniture products, in particular) at your delivery address. We will not be liable for any failure to provide safe and sufficient access to complete delivery.
5. You will become the owner of the Products you have ordered when they have been delivered to you. Once Products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
6. It is your responsibility to make sure that an authorised person is present at the delivery address, at the time of delivery, to sign our courier’s delivery note for the Products. We will not be liable whatsoever if an unauthorised person, at the delivery address, takes and signs for the delivery. The courier’s confirmation that delivery has taken place will be binding. If you have any delivery preferences you must let us or the courier know in advance of delivery.
7. We deliver to mainland UK and, depending on the availability our of courier’s service, we may deliver outside of mainland UK. Please see our Delivery page for more information for international delivery.
8. shall be responsible for all duty, tax and delivery costs associated with delivery outside mainland UK. For more information please click here. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
Your Responsibilities on Delivery including inspection of the Products
1. If the Products do not confirm to your order, are damaged, faulty or otherwise defective, you should reject them on delivery, or, if a defect is found after acceptance we will (if they are proven to be faulty), replace, repair or refund you as described in section 12 below.
2. Should a short delivery (of less than the full quantity of Products ordered) have been made, you must notify within a reasonable time of discovery of the short delivery and we will make good the shortage.
Our liability to you
1. You acknowledge that, due to the nature of our Products, there may be minor defects inherent in the Products we sell. If you have any particular specifications in respect of the Products, you must inform us on or before placing your order.
2. If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you are entitled to a refund up to 30 days after delivery as set out in section 11. If you wish to exercise your legal rights to reject the Products(s) please contact our customer care team.
3. We will not be liable for any damage to the Products that has been caused by you after delivery of Such Products or for any defect which has been caused by your instructions, for example, incorrect measurements for the Products supplied by you.
4. If you do not receive the Products ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing by email or by post of the problem within 40 days of the date on which you ordered the Products. Please note however that many of our Products have longer delivery timeframes due to our lead times on these products and you will be updated on delivery via order tracking.
5. Depending on the time in which you notify us of a problem under sections 12.2 or 12.4 above and subject to our right to inspect, our only obligation will be, at your option:
  1. to make good any shortage or non-delivery;
  2. to replace or repair any Products that are damaged or defective; or
  3. to refund to you the amount paid by you for the products in question.
6. You agree not to use the products for any commercial, business or re-sale purposes. We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question under section 12.5.3 above.
We do not in any way exclude or limit our liability for
1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
5. defective Products under the Consumer Protection Act 1987; and
6. any breach of the terms implied by sections 9,10,11,13 and 14 of the Consumer Rights Act 2015.
7. If we fail to comply with this Contract, we are only responsible for loss or damage you suffer that is a foreseeable result of failure to comply with this Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it were an obvious consequence of our breach or if it was contemplated by both you and us at the time we entered the Contract.
8. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Products you purchase.
9. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Guarantee
1. Some of the Products we sell to you come with a manufacturer's guarantee. Please refer to the manufacturer's guarantee provided with the Products.
2. In the case of our furniture Products, the frame construction (including the springs) are guaranteed for standard domestic use for five years from the date of delivery, provided always that such care guides and information is complied with. This guarantee shall exclude:
  1. normal wear and tear;
  2. neglect;
  3. abuse or misuse of the items;
  4. loss or damage by fire, smoke, explosion, lighting, infestation by animals;
  5. theft; and
  6. accidental damage caused by you or any third party.
Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit B4, Stuart Road, Altrincham Business Park, Altrincham, WA14 5GJ and all notices from us to you will be displayed on our website from to time.
Events beyond our control

We shall have no liability to you for any failure to deliver Products you have ordered or any delay in doing so or for any damage or defect to Products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Data Protection and Privacy

19 We will comply will all applicable data protection laws when processing any personal data in order to fulfil our obligations under this Contract. To find out more information about how we collect, process and store your personal data, please refer to our Privacy Policy and Cookies Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy and Cookies Policy.
Third party rights

Except for our affiliates, directors, employees or representatives, nothing in this contract is intended to or will create any benefit for or right to enforce any of the Terms of the Contract to any third party.
Governing law

We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take Court proceedings, then English law will apply and you may bring proceedings in respect of the Products in the courts of England and Wales.
These terms and conditions
1. Nothing in these Terms will affect the terms of manufacturers’ warranties and guarantees or your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
2. We may change these Terms without notice to you in relation to future sales. Therefore, please check and ensure that you understand the Terms which will apply at the time you purchase any Products.
Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

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